| YOUR PURCHASES HELP SUPPORT THE PROGRAMS AND EXHIBITIONS OF THE NATIONAL GALLERIES OF ASIAN ART. When you make purchases from the Gallery Shops, not only are you buying books, music, gifts, reproductions, one-of-a-kind and exclusive items from Asia and the middle east, but you are also supporting the Galleries' educational programs and exhibitions. We rely on the support of our customers to help us continue the wonderful exhibitions and exciting programs you've come to expect at the Freer and Sackler. Office of Museum Shops Freer Gallery of Art | Arthur M Sackler Gallery P.O. Box 37012, MRC 707 Washington, DC 20013-7012 Telephone 202.633.0503 Facsimile 202.786.2104 Hours of Operation: 10 AM - 5:30 EST everyday except for Christmas
fsgonlineshop@si.edu FRIENDS OF THE FREER AND SACKLER GALLERY SAVE 20% -- Friends enjoy a 20% discount on all purchases. Please include your membership status in the space provided on your order form. Upon verification of your FRIENDS status the discount will be deducted from your order. Top of Page SMITHSONIAN MEMBERS SAVE 10% -- Members enjoy a 10% discount on all purchases. Type in your membership account number in the space provided during the checkout process. Membership discount will be deducted from your order upon verification of membership status. Top of Page SPECIAL SALES EVENTS -- Discounts will be taken from the total purchase price for appropriate merchandise at the point of sale. The order placed online will show full price as will the initial confirmation email, however the actual dollars charged will reflect the discounted prices. Top of Page PRIVACY POLICY -- At the Freer and Sackler Gallery Shops, we respect your privacy. It is our policy that we do not make your name available to other companies or individuals. We do from time to time send emails indicating special events at the shops or promotional sales. Top of Page ORDER BY PHONE -- Call our Shops manager at 1.202.633.0503 (7 Days a week, 10am-5:30pm, EST) or fax us at 1.202.786.2104 and charge your purchase to your Visa, MasterCard, Discover, or American Express account. For fastest service, please have product item numbers and your credit card ready. If you are a current member of the Smithsonian, please also have your membership number available, to ensure your 10% member discount. Mention your FRIENDS status to obtain 20% discount. Top of Page SHIPPING -- Most standard deliveries in the continental U.S. are sent via UPS Ground delivery and made within 8-10 business days. Customers may also choose FedEx during checkout with delivery being made in 2 business days. Please note that we cannot make deliveries to Post Office Boxes. Orders to Canada are sent via Federal Express. Top of Page INTERNATIONAL ORDERS -- Most international orders, outside the United States or Canada, will not have a shipping fee given through the checkout process. These orders will be billed a second fee upon completion of calculations. International Orders, including Canada, will be sent via Federal Express and the recipient will be responsible for any applicable duties and taxes. Top of Page RETURN POLICY -- Returns may be within six months of purchase with receipt except on sale items, CDs, and earrings. Return shipping cost is not guaranteed. Mail to: Freer/Sackler Gallery Museum Shops, Attn: Manager 1100 Independence Ave, SW Washington DC 20560-0707 Top of Page GIFT CARD TERMS OF USE -- Present this card for purchases at the Freer or Sackler Gallery Shops or in the online Shop. Our gift cards are not valid at other Smithsonian Stores. Protect this card since it cannot be replaced if lost or stolen. This card is not redeemable for cash and must be used within 12 months of issue. Use of this card represents acceptance of these terms. Top of Page GIFT CARD REDEMPTION -- Present your giftcard either in our two giftshops on the National Mall in Washington DC or redeem them in the checkout page of our online shop. Gift Cards may be used for purchases and shipping charges. While your credit card number is necessary to complete the order it will only be charged for any remaining balance (if any). Top of Page GIFT WRAP -- We offer traditional Japanese gift wrap for an additional charge. Select this option from the order form. Top of Page SALES TAX -- There is no sales tax on any purchases. Top of Page AVAILABILITY -- Because we offer many items that are limited in production by our vendors, our prices and availability are subject to change at any time. We will email you upon receipt of your order if there are any changes. Top of Page QUESTIONS AND/OR COMMENTS? -- Call us 1.202.633.0503 (7 days a week, 10am-5:30pm, EST) for questions about a size, gift order, or exchange. For greater convenience you may also email us at fsgonlineshop@si.edu. Top of Page If there is something you are looking for but do not find on our website, let us know! We have many more items in our shops. We also appreciate any comments, suggestions, or feedback you may have about the items on our site. Top of Page CREDITS -- The Museum Shops would like to thank our Director and the Chief Financial Officer for their support and enthusiasm. We would also like to thank Vicky Murakami and Maria Kwong at the Japanese American National Museum for their example and trailblazing efforts. Finally we wish to give thanks to our network of staff and supporters without whom this website would not have been possible. Top of Page To ensure delivery of all emails regarding inquiries or your order be sure to add fsgonlineshop@si.edu to your email address book. Top of Page |